1. Our Commitment

IPTV Subscription is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we handle your information.

2. Data We Collect

We collect only the minimum data necessary to provide our service:

Contact Information: Email address and/or WhatsApp number for account delivery and support.
Payment Information: Processed securely by third-party payment processors (e.g., PayPal, Stripe). We do not store your full card details.
Usage Data: Anonymous analytics to improve service quality (page views, device type).

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract Performance: To deliver the subscription service you have purchased.
Legitimate Interests: To improve our service, prevent fraud, and ensure platform security.
Consent: For marketing communications, which you can opt out of at any time.

4. Your Rights

Under the UK GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restriction: Request limitation of processing in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact our support team via WhatsApp or email. We will respond within 30 days.

5. Data Retention

We retain personal data only for as long as necessary to provide our services and fulfil legal obligations. Account data is typically retained for the duration of your subscription plus 12 months after expiration. You may request earlier deletion at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption of data in transit (TLS/SSL), secure payment processing through certified third parties, and access controls limiting who can view personal data.

7. Third-Party Processors

We use the following trusted third-party processors:

Payment Processors: PayPal, Stripe — for secure payment handling.
Analytics: Privacy-focused analytics for service improvement.
Communication: WhatsApp (Meta) — for customer support and credential delivery.

8. Contact

For any GDPR-related enquiries, data access requests, or to exercise your rights, please contact our Data Protection team via WhatsApp or through the contact methods on our website.

GDPR Compliance